GM at the host stand mid-afternoon, glancing at a fresh review on her phone with quiet patience
Marketing / coming-soon

Review Responder

Reviews are public, permanent, and read by every guest deciding where to eat tonight. The Review Responder agent reads every review across Google, Yelp, OpenTable, and Tripadvisor, drafts a thoughtful reply informed by the guest's actual visit, and surfaces anything negative to a manager — with the context and the make-good ready to send.

REVIEWS · MANAGER TRIAGE ● awaiting approval
GOOGLE ★★★★★ flagged
2h ago
"Scallops were undercooked and the pacing was off — sat 25 min between courses. Won't rush back." — M. Reilly
FROM POS 5 visits · scallops & cabernet tonight · 28-min entrée delay logged
"Margaret — thank you for being a regular, and I'm sorry tonight wasn't up to it. The pacing was on us. Please take this $25 gift card, and next time you come in the chef would like to send the tasting course personally."
< 2 hrs
RESPONSE TIME
down from days
100%
COVERAGE
every review, every channel
A Marketing product
↓ scroll to read
RESPONSE TIME
< 2 hrs
down from days
COVERAGE
100%
every review, every channel
MAKE-GOOD
1 tap
gift card or next-visit comp
Chef-owner past midnight at his back-office desk, sighing in front of a laptop full of unanswered Google, Yelp, and OpenTable tabs
I. The problem

Reviews come from everywhere. Responses come from nowhere.

Most restaurants check Google when they remember. Yelp falls through. OpenTable replies are templated. The reviewer who left two stars after a bad Saturday never hears back — and they're the one who matters most.

II. How Mise solves it

Every review answered. Every negative one with the right context, ready to make right.

Mise reads every review as it lands. The agent drafts a reply that knows what the guest actually ordered. For anything negative, a manager sees the suggested response, the guest's history, and a one-tap make-good — a Mise gift card or a comped item attached to their next visit.

Chef and floor manager leaning in over a tablet in the open kitchen between services, approving a drafted reply with a $25 gift card
III. The interface

A study, in detail.

Pulled from the actual product. This is what your team sees, every shift.

SENTIMENT · LAST 14 DAYS · 86 REVIEWS ▲ +0.3 vs prior
AVG STARS
4.6
↑ from 4.3
SENTIMENT
+72
net positive
RESPONSE
< 2h
avg time
By dish · mentioned 5+ times
Halibut crudo
18 · 92
Wagyu tartare
14 · 88
Roast duck
12 · 71
Cacio e pepe ⚠
9 · 54
Servers mentioned by name
Marco 11Sofia 8James 6Anya 4
V. Capabilities

A few highlights, in plain terms.

01
Every review, one queue
Google Business, Yelp, OpenTable, and Tripadvisor — every review lands in one queue. No more chasing four dashboards and a half-checked email.
02
Drafted replies, agentically
The agent drafts a reply in your voice for every review. For positive reviews above your threshold, it can publish automatically. For anything below, it routes to a manager.
03
Knows who wrote it
When the reviewer matches a guest in the POS, the agent surfaces their visit history — what they ordered, what was comped, who served them, when they were last in. The response speaks to what actually happened, not a generic apology.
04
Make-good in one tap
On a negative review, the response can include a Mise gift card issued instantly, or a 'next time you come in, this is on us' offer attached to the guest profile so the floor knows when they walk back in.
05
Manager triage queue
Negative reviews surface with the suggested response, the guest's history, and the make-good options pre-loaded. One tap to approve, edit, or escalate. Nothing below your threshold posts without a human.
06
Sentiment trends
A weekly digest of what guests are actually saying — by dish, by server, by service period. Operational signal, not vanity metrics.
VII. How it's priced

Membership plus usage. Honest math.

A flat monthly subscription, plus low usage rates measured by the minute your staff actually spend in the app. No per-seat fees, no integration tax, no surprises.

In active development

Review Responder is coming soon.

We're building this one in close partnership with real operators. Pricing will be published when we open it up. If you want early access or want to help shape how it works — write to us.

Get early access →
VIII. Things people ask

Questions, before you ask.

Channels? +
Google Business, Yelp, OpenTable, Tripadvisor at launch. We add channels as design partners ask.
How does it match a reviewer to a POS guest? +
Name, email, reservation history, and recent visit window. We're conservative — no match means no PII surfaced, just a thoughtful generic response.
Can it post replies automatically? +
Configurable. By default, only positive reviews above your threshold auto-post. Anything below requires a manager tap.
Make-good budget? +
You set a per-incident cap and a monthly budget. The agent never exceeds it.
What about fake or abusive reviews? +
The agent flags them, drafts a measured response, and queues them for the platform's appeal flow where applicable. We never argue back publicly on your behalf.
make it yours

Want to tweak Review Responder to be perfect?

What we built here is the base platform — but we can customize it for you with Mise Agency. Bespoke features, custom integrations, anything it doesn't do out of the box. Tell us what it needs to do to work perfectly for you, and we'll extend those features, just for you.